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Air Import Specialist

JAS is an international, non-asset-based supply chain services and solutions company. Our services include air and ocean freight forwarding, contract logistics, customs brokerage, distribution, inbound logistics, truckload brokerage and other supply chain management services, including consulting, the coordination of purchase orders and customized management services.


In this role you will be responsible for processing and completing all air import shipments for customers ensuring the highest quality standards and providing service solutions meeting or exceeding our customer requirements.



 Understand end-to-end processes involved in international shipping. Follow all company SOP’s and guidelines.
Receive and track customer orders, send shipping instructions overseas according to customer instructions or established SOP’s. Utilize JWS system.
Excellent international written and verbal communication skills.
Open Import Files in a timely manner according to KPI requirements.
Answer all customer requests in accordance with our company standards and guidelines.
Communicate with and ensure release of the freight from air carriers.
Notify customer / broker of arrival and charges. 
Handle and manage all customer contact at file level regarding exceptions.
Ensure highest level of data quality by processing the shipment accurately.
Provide accurate job costing forecast – Ensure all payables, receivables and accruals are set and properly managed per company rules and guidelines.
Work with vendors and overseas offices to dispute any incorrect payables.
Bill/Invoice each file to the respective customers.
Ensure payment is received for all COD accounts prior to freight release.

Oversee freight logistics: pre-alerts, dispatch, track, trace, obtain POD’s, invoice, update spreadsheets, create break bulk files.
Confirm POD for each shipment.
Update Track and Trace proprietary applications.
Assist Sales, Department Manager and Colleagues in compiling quotes by providing rates, tariffs, etc.
Assure that file contains all necessary documents as set by company standards.
Work with Sales on account implementation, ensuring a smooth transition from Sales to Operations.



High school diploma or GED.
Bachelor’s degree in related field, desired but not required.
Microsoft Office – Excel, Word.
Three to five years experience in imports or combination of education and experience.
Strong knowledge of Inco-Terms, international transportation rules and regulations, and domestic LTL and FTL experience.

Excellent organizational skills.

Excellent written and verbal skills.
Excellent time management.
Strong computer skills including Microsoft Office suite and web.
Strong keyboarding skills.
Detail oriented, able to multitask and meet deadlines.
Self-motivated, able to work in a team and independently.
Ability to work under pressure.
Ability to adjust to a fast paced ever changing workload.




The ability to work according to the necessary schedule to meet job requirements with or without reasonable accommodation is an essential function of this position.


JAS Forwarding (USA), Inc. is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.


Where required by state law and/or city ordinance; this employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.

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